Shipping policy

Shipping Policy

1. Order Processing Time:

• Orders are typically processed within 1-2 business days after payment confirmation.
• Customized or personalized items may require additional processing time, and customers will be notified accordingly.

2. Shipping Methods:

• We offer shipping to the lower 48 states.
• Available shipping methods may vary based on the delivery location.

3. Shipping Rates:

• $99, Flat Rate Shipping is available for all products.
  
• Customers can view shipping costs before finalizing their purchase during the checkout process.

4. Shipment Tracking:

• Once your order has been shipped, you will receive a confirmation email with a tracking information.
• Tracking can also be accessed via the order status page accessible on your Hit List account. 

5. Shipping Destinations:

• We currently offer shipping within the continental United States. For international shipping inquiries, please contact our customer service.

6. Delivery Time:

• Estimated delivery times vary based on the shipping method selected and the destination.
• Delays may occur due to unforeseen circumstances, such as weather conditions or carrier issues. We appreciate your understanding in such situations.

7. Undeliverable Packages:

• Please ensure that the shipping address provided is accurate and complete.
• If a package is returned to us as undeliverable, we will contact you to confirm the address and arrange for reshipment. Additional shipping charges may apply.

8. Shipping Carrier:

• We work with reputable shipping carriers to ensure the safe and timely delivery of your orders.
• In the event of any issues during transit, we will work with the carrier to resolve the matter promptly.

9. Lost or Damaged Shipments:

• In the rare event that your shipment is lost or damaged during transit, please contact our customer service team immediately for assistance.
• We will initiate an investigation with the carrier and work towards a resolution.